Managing the security server
Backups
Section titled “Backups”We back up your security server automatically.
| What | How often | How long we keep it |
|---|---|---|
| Configuration | Every 6 hours | 7 days |
| Configuration, with a name | When you press Back up now | Until you delete it |
| Database | All the time, and a full copy every night | 30 days |
| Message log | All the time | Always |
| Second copy, at another provider | Once a day | 30 days. Nobody can delete it earlier. |
To make a backup now, press Back up now. You can add a Note of up to 120 characters. A backup with a name is kept until you delete it.
Your security server signs every backup. A changed backup cannot be restored. All backups are stored in the EU.
Restore a backup
Section titled “Restore a backup”- Find the backup in the list. Press Restore.
- Type the subdomain label of the server to confirm.
- Press Restore now.
Your server stops answering while the restore runs. This usually takes a few minutes. Before the restore, we back up the current configuration. So you can undo the restore.
| A restore replaces | A restore does not touch |
|---|---|
| Clients and subsystems | The message log |
| Access rights and endpoint settings | |
| Timestamping and CA settings |
If you registered something after the backup, register it again.
After a restore, wait 30 minutes before the next one.
Updates
Section titled “Updates”We test each new X-Road version first. Then the dashboard shows {version} available. You choose when to update.
- Press the update chip. The dialog Upgrade to X-Road {version} opens.
- Start the update.
Your server is offline while the update runs, about four minutes. We back up the configuration first. If the update fails, we stop and tell you.
Monitoring
Section titled “Monitoring”We check your server every 5 minutes. The dashboard shows the result:
| Badge | Meaning |
|---|---|
| Healthy | The server works. |
| Degraded | The server works, but something is wrong. |
| Down | The server does not answer. |
The dashboard also shows the uptime in percent. A new server gets its first check within five minutes.
If the badge shows Down, you do not need to do anything. We are fixing it.
We send you an e-mail when your server’s global configuration is out of date. Then your server cannot exchange messages. We watch other problems ourselves.
One task at a time
Section titled “One task at a time”A server runs one task at a time: a backup, a restore, an update or a key change. While one runs, you cannot start another. The dashboard says Something else is already running on this server. Try again in a few minutes.
Open the Logs page of your server. You can watch the log live or download it.
| Filter | Choices |
|---|---|
| Time | 15 minutes, 1 hour, 24 hours, 7 days or 14 days |
| Level | All levels, warnings and up, or errors |
| Service | One part of the security server |
Use the search box to find text or a Fault ID.
Each line has Copy line and Copy link. When you ask support for help, paste the line in your e-mail.
E-mails we send
Section titled “E-mails we send”| When | |
|---|---|
| {name} is ready | Your server is created. |
| We could not finish building your server | Creating the server failed. See If it fails. |
| Global configuration is out of date | Your server cannot exchange messages. |
| Certificate expires in {N} days | 60, 30 and 7 days before a certificate expires. See Certificates. |
| {name} will be destroyed in {N} days | Your subscription ended. We will release the name soon. See When the subscription ends. |
We also send e-mails to confirm your e-mail address and to reset your password.