Billing and cancelling
A security server in the X-tee test environment costs €35 per month.
There is no free trial. If you have a promotion code, enter it when you pay.
Certificate fees are separate. You pay them to SK ID Solutions.
How you pay
Section titled “How you pay”You pay each month in Stripe. Each security server is one line on your invoice.
Invoices and card
Section titled “Invoices and card”Open your user menu. Press Billing. Press Open Stripe portal. You can also press Manage billing in Stripe on the server page. In Stripe you can:
- download invoices,
- change your card,
- cancel the subscription at the end of the period,
- undo a cancellation before the period ends.
While a cancellation is pending, you cannot add a new server. Undo the cancellation in Stripe first.
Add a server
Section titled “Add a server”A second server goes on the same subscription. See A second server.
Cancel a security server
Section titled “Cancel a security server”Open the server in the dashboard. Open the server menu. Press Destroy server. You have two choices:
| Choice | What happens |
|---|---|
| Keep it until the end of the paid period | The server works until the period ends. Then we delete it. We keep your subdomain for 30 more days. In that time you can come back with the same name. You need new certificates from SK. |
| Destroy now | We delete everything at once, also the name. You do not get money back for the rest of the period. |
What we delete
Section titled “What we delete”- the security server,
- its database,
- its keys,
- its subdomain,
- all backups, also the second copy.
You cannot get them back.
When the subscription ends
Section titled “When the subscription ends”The subscription ends when you cancel it in Stripe, or when a payment fails. Then we delete your servers.
The dashboard shows each server as ended. We keep its name for 30 days. In that time you can:
| Choice | What happens |
|---|---|
| Build it again | We make a new server with the same name. You pay again. You do the six steps again: register at RIA and order new certificates from SK. |
| Destroy now | We release the name at once. |
We send an e-mail before we release the name.
What you must do yourself
Section titled “What you must do yourself”Remove the security server from your membership in the X-tee self-service. We cannot do this for you.
Questions
Section titled “Questions”Write to support@securityserver.io.