FAQ
Do I have to be an X-tee member?
Section titled “Do I have to be an X-tee member?”Yes. Your organisation must be an X-tee member to exchange data through X-Road. You register with RIA yourself. The guide in the dashboard shows each step. See X-Road membership.
How fast is the security server ready?
Section titled “How fast is the security server ready?”We create the server in about three minutes.
Before you can exchange data, you must also:
- register as an X-tee member with RIA,
- order certificates from SK,
- get RIA approvals.
RIA usually approves a membership in one working day. SK usually sends certificates within one day.
Do I have to install anything?
Section titled “Do I have to install anything?”No. We run the security server for you. You only follow the six steps of the guide.
Who updates the security server?
Section titled “Who updates the security server?”You start each update when it suits you. We test each new version first. See Updates.
We take care of backups and monitoring.
Can I start with the test environment?
Section titled “Can I start with the test environment?”Yes. A security server for the X-tee test environment costs €35 per month.
The production environment is coming.
Is there a free trial?
Section titled “Is there a free trial?”No. If you have a promotion code, enter it when you pay.
Where is my security server?
Section titled “Where is my security server?”In the European Union. Each security server has its own database. Backups are also stored in the EU.
Can one security server serve several information systems?
Section titled “Can one security server serve several information systems?”Yes. We register one subsystem for you. You can add more subsystems in the admin UI. RIA must approve each one. See Subsystems.
Who pays for the certificates?
Section titled “Who pays for the certificates?”You. You order them from SK ID Solutions and pay SK directly.
Can I cancel?
Section titled “Can I cancel?”Yes, at any time. See Billing and cancelling.
How do I delete my account?
Section titled “How do I delete my account?”Write to support@securityserver.io. Destroy your servers first.
How many servers can I have?
Section titled “How many servers can I have?”As many as you need. Each one is a line on the same invoice. See A second server.
Is securityserver.io an RIA service?
Section titled “Is securityserver.io an RIA service?”No. securityserver.io is an independent service. It hosts and runs X-Road security servers.
RIA (the Information System Authority) runs X-tee in Estonia and manages its members.
I need help
Section titled “I need help”Write to support@securityserver.io.